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Order Information

How to order

Please contact Sepax Sales Department:

Phone:

Fax:
Email:

(302) 366 1101
1-877-SEPAX-US
(302) 366 1151
sales@sepax-tech.com

Sepax Technologies, Inc.
5 Innovation Way, Suite 100
Delaware Technology Park
Newark, Delaware 19711
USA

Pricing

Prices in this catalog are effective June 1, 2007 and are subject to change without notice.

Discounts

Sepax Technologies offers best discounts determined by the volume of the purchase. Please contact the Sepax Sales Department for your maximum discount.

Opening a Sepax account

Call the Sepax Sales Department and supply your business information, and billing and shipping address to set up a Sepax account. Open account terms are subject to credit approval.

Payment Terms

Terms of payment are net 30 days. Mastercard®, Visa®, and American Express® are accepted. There is no minimum order.

Shipping

If items are damaged in transit, simply follow these instructions:

If shipment is visibly damaged on arrival, do not accept it until the delivery person has endorsed it with a statement for the extent of damage.

Notify us immediately of the damaged shipment in order for us to make the appropriate adjustment and/or provide you with return instructions.

Return Policy

Sepax accepts eligible returns within 15 days of customer receiving order.
Non-eligible returns include products contaminated, treated, or tested, with isotope, radioactive chemical, or any other types of hazardous material, semi-prep and prep columns, custom products, bulk resins/materials, and demo purchase.
Prior authorization required for all returns. Please contact your local sales manager for prior authorization and Return Authorization Number.
10% restocking charge will be made on all returns.
Shipping costs are non-refundable. Customer pays for all shipping related costs sending return product back to Sepax. Refund will only be processed upon receipt of the returned product.
Return and refund to be made with same method of purchase, i.e. through distributor if purchased through distributor.

Warranty

Sepax Technologies warrants its products to be free from manufacturing defects for 90 days after the shipment. Sepax will accept for return or replacement any product which fails to meet the stated specifications. This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. This warranty is exclusive and no other warranty, whether written or oral is expressed or implied. Sepax specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. Under no circumstance shall Sepax be liable for direct, indirect or consequential damages arising from the use of its products. The maximum liability that Sepax will assume should be no more than the invoice price of the product.